All of the items on the Marketplace are shipped directly from our vendors to you. If your order contains items from multiple vendors, please be aware that your order will arrive in separate packaging.
Shipping is currently only available within the continental U.S, and we are currently unable to send packages to P.O. boxes or to ship to multiple addresses on an order.
If an item in your order requires special shipping considerations, e.g. heavy items, refrigerated/perishable items, or large quantities, then additional shipping and handling charges may apply on a case-by-case basis. All shipping and return information can be found on each product's page on the Marketplace website.
All perishable food items are non-returnable. All other returns will be considered on a case by case basis.
If a product in your order arrives damaged and was caused by shipping, please reach out to us within seven days of the shipment receipt at email@example.com, and we’ll do whatever we can to try and make things right. If you’re able, we always appreciate receiving photographs so we can take it up with the carrier or our shipping team if necessary.
Occasionally, a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on a dislike of taste, texture, or flavor. You should never receive an expired product, but if something tastes off, please let us know.
All sale items, gift cards, memberships, and subscriptions are non-refundable and cannot be traded in for cash. Shipping charges are non-refundable (unless we made a shipping error).
For additional information on our shipping and returns policy, please see our Terms & Conditions section.