All of our items are shipped directly from our vendors to you. If you order multiple products, each item may be shipped individually and in a separate package from the other item(s) you ordered.
Shipping is currently only available within the continental U.S. The majority of our products are shipped via USPS, UPS, FedEx, and DHL. Please note: We are currently unable to send packages to P.O. boxes or to ship to multiple addresses on an order.
If something has special attributes, including, for instance, if the product is heavy, bulky, uniquely packaged, or is perishable, these items may only be able to be shipped via certain carriers and under certain designations. For example, chocolate may have to be shipped next-day or second-day air during warmer months to avoid melting. Additional charges for packing and shipping may apply on a case-by-case basis.
All perishable items are non-returnable. To inquire about returning a non-perishable product because of damages caused by shipping, please reach out to us within seven days of the product(s) receipt at firstname.lastname@example.org, and we’ll do whatever we can to try and make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with the carrier or our shipping team if necessary.
Occasionally, a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor. You should never receive a product that is expired, but if something tastes off, please let us know.
All sale items, gift cards, memberships, and subscriptions are non-returnable. Shipping charges are non-refundable (unless we made a shipping error).
For additional information on our shipping and returns policy, please see our Terms & Conditions section.